Should you wish to place bulk orders or any orders with amount over HKD10,000, please click “Contact Us” for further arrangement.

We are sorry that if you wish to purchase additional products after checkout, you will not be able to increase/reduce the quantity of products, change or cancel the order or refund. The order content will be based on the information after successful settlement. Please confirm that the purchase information is correct before proceeding with the payment procedure. If you need to purchase additional items, please purchase them again in the form of a new order.

We are sorry that once an order is submitted to the system, the delivery address cannot be changed. Please double confirm the delivery address and other information clearly before submitting the order and make the payment.

We do not set a minimum purchase quantity, so we welcome orders of one or more. However, if the total amount of an order is less than HKD$800, the delivery fee must be paid by the customer (collect on delivery).

Hong Kong Shizuoka Industry Co., Ltd. currently only offers credit card payment.

Once you have successfully placed an order, we will send the order details to your email address.

Includes: invoice number, order date, product description, quantity, amount and courier number of the third-party shipping company. 

[Delivery Method] Third-party transport company

[Delivery Fee]
Orders over HKD800: Free
Orders below HKD800: Customers are responsible for paying the shipping fee (Collect On Delivery)

[Delivery Time]
Order before 12:00 noon: Delivery within ONE working day
Orders placed after 12:00 noon: Delivery within TWO working days

All deliveries will be done by the courier company, customers are not able to choose a specific date and time for delivery. 
However, you can check your shipment status using the tracking information provided via email once your order is fulfilled. 

Please contact the third-party transport company directly based on the courier number obtained after successful payment.

[Orders over HKD800]
As shipping charges are prepaid, if the first delivery is not successful, the company will contact you about all additional charges and ask you to pay this amount with the credit card you registered at the time of the first payment.

Orders below HKD$800: Since it is payable on collect, please contact the third-party transportation company directly according to the courier number obtained after successful payment to arrange re-delivery service.

Please contact the third-party transport company directly based on the courier number obtained after successful payment.

No return or exchange of merchandise will be accepted for shipped products. 

[Purchased over HKD800]
We will only provide free delivery. If the order cannot be successfully delivered for the first time and requires additional delivery arrangements and additional charges. We will contact you and ask you to pay the additional fees at the time of your first payment. Any additional fees incurred due to re-delivery will be charged to your registered credit card.

Please note: If the product is returned to us due to unsuccessful delivery, the customer also need to responsible for paying all additional shipping and handling charges. 

There will be no deliveries on Hong Kong public holidays, Sundays, when typhoon warning signal No. 8 or above or black rainstorm warning is in force or under any weather conditions we think that will cause dangers on deliveries.

We are not responsible for any damages done during shipment.

We will process and ship out your order within 3 business days once payment is completed. Customer may use the tracking information given via email to check the precise delivery day. 

Please keep in mind that there might be delays during peak season (i.e. public holiday, festive season, sales season, etc).

After receiving the goods, if you find that the goods or quantities you ordered are not consistent, please click [Contact Us] to follow up with you.

Please note: In certain circumstances, we may require you to take photographs and/or provide other information in order to properly investigate your order. 

If you have any questions, please feel free to contact us using the following methods:

Email : 

Whatsapp :

You can purchase any product on this page without registering an  new account

[Step 1]
Select the product you want to buy, add it to the shopping cart and enter the purchase quantity

[Step 2]
Go to the shopping cart page and confirm the contents and amount of the goods you want to purchase. If there are no mistakes, go to the checkout page and pay by credit card.

[Step 3]
Please provide the correct email address and detailed delivery address. Our company will arrange a third-party transportation company for delivery service.

[Step 4]
After payment is successful, we will contact you via the email and provide the courier number for this shipment. For any delivery inquiries, please use this courier number to contact the third-party shipping company directly.